Shipping, Returns, Refunds and Warranty Policy

This policy applies to products purchased directly from the SpeedoX online store. Nothing in this policy limits any mandatory consumer rights provided by applicable law.

1. Order Processing and Shipping

Orders are processed and shipped to the address provided by the customer during checkout.

Shipping costs and available delivery methods are displayed before the order is confirmed. Delivery times shown at checkout are estimates and may be affected by carrier operations, customs procedures, public holidays or events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if any information needs to be corrected.

2. International Orders, Customs Duties and Import Taxes

Orders shipped outside the European Union may be subject to import VAT, customs duties, brokerage fees and other charges imposed by the destination country.

Unless the order or shipping documentation explicitly states DDP – Delivered Duty Paid, these charges:

• are not included in the product price;

• are not included in the shipping cost;

• are assessed by the destination country;

• are payable by the recipient/importer.

SpeedoX does not determine or collect charges imposed by foreign customs authorities or carriers.

If a customer refuses delivery because of customs charges, any refund will be considered only after the shipment has been returned to us. Where permitted by law, actual return transportation, customs and carrier charges incurred as a result of the refusal may be deducted from the refund.

We cannot guarantee exemption from customs duties or taxes, including for warranty replacements and goods returned after repair. The final decision is made by the relevant customs authority.

3. Right of Withdrawal and Change-of-Mind Returns

Private customers may withdraw from an online purchase without giving a reason within 14 days from the date the product is delivered.

To exercise this right, the customer must send a clear withdrawal request within the 14-day period to:

Email: massimino.andrea@tiscali.it

The request should include:

• the customer’s name;

• the order number;

• the product being returned;

• the date of delivery;

• a clear statement that the customer wishes to withdraw from the purchase.

After notifying us, the customer must return the product without undue delay and no later than 14 days after sending the withdrawal request.

Opening the package to inspect the product does not automatically prevent a return. However, the product may only be handled as necessary to establish its nature, characteristics and operation, as it would be in a physical shop.

The customer may be responsible for any reduction in value caused by installation, use, damage, alteration, incomplete packaging or handling beyond what is reasonably necessary to inspect the product.

4. Returns After the Withdrawal Period

Once the 14-day withdrawal period has expired, we do not normally accept returns or provide refunds for a change of mind, even if the product has never been installed or used.

Any exceptional return accepted after this period is entirely at our discretion and must be authorised by us in writing before the product is sent.

This does not affect the customer’s rights if the product is faulty or does not conform to the order.

5. Return Shipping Costs

For a change-of-mind return, the customer is responsible for the direct cost and risk of returning the product.

We recommend using a tracked and adequately insured shipping service. The customer should retain the shipping receipt and tracking information until the return has been completed.

If the product is confirmed to be faulty or incorrect, SpeedoX will arrange or reimburse reasonable return shipping costs in accordance with applicable consumer law.

Products must not be returned without first contacting us for instructions.

6. Return Address

After receiving return authorisation, products should be sent to:

SpeedoX – Andrea Massimino
Via Guglielmo Oberdan 97
95013 Fiumefreddo di Sicilia (CT)
Italy

VAT number: IT05968210871
Email: speedox@tiscali.it

Please write the order number or return reference clearly on the package.

7. Condition of Returned Products

Returned products should include, where applicable:

• the original product;

• accessories and mounting components;

• cables and connectors;

• manuals and documentation;

• original packaging.

The customer must package the product carefully to prevent damage during transportation.

Missing parts, damage, installation marks, modifications or excessive handling may result in a deduction from the refund corresponding to the actual reduction in the product’s value, where permitted by law.

8. Refunds

When a valid right of withdrawal is exercised, we will refund:

• the amount paid for the returned product; and

• the original standard delivery cost.

Additional delivery costs resulting from the customer choosing an express or more expensive shipping method are not refundable beyond the cost of standard delivery.

Refunds will be issued using the original payment method, unless otherwise agreed.

We may withhold the refund until we have received the returned product or the customer has provided evidence that it has been shipped back.

The refund will be processed within the period required by applicable law. Bank processing times and currency conversion times may vary.

Import duties, taxes, customs brokerage charges and foreign exchange fees paid directly to third parties are not refundable by SpeedoX.

9. Personalised or Custom-Made Products

The statutory right of withdrawal may not apply to products manufactured according to the customer’s individual specifications or clearly personalised for the customer.

This exception applies only where the product is genuinely customised or personalised. Selecting a standard compatible motorcycle model does not necessarily make a product personalised.

Where this exception applies, it will be clearly communicated before the order is completed.

10. Legal Guarantee for Consumers

Consumers in the European Union benefit from a minimum two-year legal guarantee of conformity, starting from the date the product is delivered.

A product may be considered non-conforming if it:

• does not work as described;

• does not have the advertised characteristics;

• is not suitable for its normal intended use;

• differs from the product ordered.

Where a valid lack of conformity exists, the customer may be entitled to repair or replacement without charge.

If repair or replacement is impossible, disproportionate, not completed within a reasonable time or causes significant inconvenience, the customer may be entitled to an appropriate price reduction or termination of the contract, subject to applicable law.

The legal guarantee is separate from the 14-day right of withdrawal. The expiry of the withdrawal period does not affect valid warranty rights.

11. What the Warranty Does Not Cover

The legal guarantee does not cover problems caused after delivery by circumstances such as:

• accidental or impact damage;

• incorrect installation or wiring;

• use contrary to the product instructions;

• unauthorised opening, repair or modification;

• incompatible electrical systems or components;

• exposure to conditions outside the product specifications;

• normal wear and tear;

• damage caused by the motorcycle, battery, charging system or other external equipment.

These exclusions do not limit rights relating to defects that were already present when the product was delivered.

12. Warranty Claims and Repairs

Before returning a product for inspection or repair, please contact us and provide:

• the order number;

• the product model;

• the serial number, if available;

• a detailed description of the issue;

• photographs or videos that may help identify the problem;

• information about the motorcycle and installation.

We may first provide troubleshooting instructions to determine whether the problem can be resolved without returning the product.

Products sent from outside the European Union must not be shipped before receiving our customs and shipping instructions. Incorrect customs documentation may result in import VAT, duties or carrier charges.

A warranty return must be accurately described as a product sent for inspection or repair. Customs values and declarations must be truthful and comply with applicable law.

13. Warranty Replacements

Where a replacement is approved under warranty, the replacement product will be documented as a warranty replacement and not as a new commercial sale.

However, customs authorities may still impose import taxes, duties or clearance charges. SpeedoX cannot guarantee a customs exemption unless it is expressly confirmed by the competent authority.

The party responsible for any customs charges will depend on the shipping terms stated in the shipment documents.

14. Damaged or Incorrect Deliveries

If a package arrives visibly damaged, please photograph the external packaging before opening it and contact us as soon as possible.

If the wrong product was delivered, or an item is missing, please contact us with the order number and photographs of the package contents.

Do not discard the packaging until the matter has been resolved, as the carrier may require it for inspection.

15. Business Customers

The statutory consumer right of withdrawal does not apply to purchases made by companies, professionals or other customers acting for business purposes.

Returns from business customers are accepted only with prior written authorisation and under the conditions agreed for the specific order.

Any mandatory rights applicable to business transactions remain unaffected.

16. Contact Information

For questions concerning delivery, withdrawal, returns, warranty claims or repairs, contact:

SpeedoX – Andrea Massimino
Via Guglielmo Oberdan 97
95013 Fiumefreddo di Sicilia (CT)
Italy

Email: speedox@tiscali.it
VAT number: IT05968210871